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Shipping Policy

Shipment Processing Time

All orders are shipped within 3-5 business days. 

Courier fee is charged based on product size and weight. Options with or without tracking are available.

Singapore and ASEAN Region:Standard Shipping with no tracking: From SGD 3.50
Shipping with Tracking: From SGD 5
Other Countries:Courier with Tracking: From SGD 7.50

Estimated Delivery Time: 

US / Europe: 10 – 20 business days
Asia Pacific: 5 – 10 business days
Singapore: 3 – 5 business days

Please note that shipping times may vary depending upon the product. Greydient Lab is not responsible for any delays due to an incorrect address, holidays or by incidents beyond our control.

You may simple drop us an email at store@greydientlab.com for more information. 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Once we ship your item, Greydient Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Taxes & Duties

Please keep in mind that any custom, taxes or import duties imposed are determined by the customs agency within the destination country. As we have no control over such situations, the payments of these charges and taxes are the sole responsibility of the customer and will not be reimbursed by Greydient Store. It’s a good idea to contact your local customs office before placing an order, so you don’t receive any unexpected charges.

Terms & Policies

By shopping at Greydient Store, you are responsible for all applicable custom charges and the cost of return shipping back to Greydient Store including shipments that are refused by you at delivery. All products will be shipped to the address provided by the customer upon check-out; Greydient Store shall not be liable for any forms of lost packages. To avoid such situations, kindly review your information before continuing.

Should the package be returned due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited. 

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